Refund Policy

1. Eligibility for Returns

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Due to the nature of food products, we can only accept returns under the following specific conditions:

• Quality Issues: If the grains are found to be infested, damp, or of significantly lower quality than samples provided (subject to inspection).

• Incorrect Items: If you received the wrong variety of rice or dal (e.g., received Sona Masuri instead of Basmati).

• Damaged Packaging: If the bags are torn or compromised at the time of delivery.

 

2. Non-Returnable Items

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To ensure food safety and hygiene, we cannot accept returns if:

• The original packaging has been opened or used (unless for a quality complaint).

• The product has been stored in conditions that led to spoilage after delivery (e.g., stored in a damp area).

• The return request is made after [e.g., 48–72 hours] of delivery.

 

3. Return Process

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If you encounter an issue with your order:

1. Report: Contact us at [Insert Phone/Email] within [e.g., 2 days] of receiving the shipment.

2. Evidence: Provide photos of the batch number, the packaging, and the specific issue (e.g., moisture or infestation).

3. Inspection: For bulk/wholesale orders, we may send a representative to inspect the stock before approving the return.

 

4. Refunds

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Once your return is received and inspected:

• Approval: We will notify you of the approval or rejection of your refund.

• Processing: If approved, a refund will be processed to your original payment method or as a credit note for your next purchase within [e.g., 7–10] business days.

• Partial Refunds: In cases where a portion of a bulk shipment is damaged, we may offer a partial refund proportional to the weight of the affected goods.

 

5. Exchanges

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We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact our support team.

 

6. Shipping Costs for Returns

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• Our Error: If the return is due to our mistake (wrong item or damaged goods), we will bear the cost of the return logistics.

• Customer Preference: For any other approved returns, the customer is responsible for the return shipping costs. Shipping costs are non-refundable.

 

7. Cancellations

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Orders can be canceled only before they have been dispatched from our warehouse. Once the truck or courier has left our facility, the order cannot be canceled.

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